Several factors affect the sustenance of a successful organization: product quality, durable professional agreements, efficient human resource, proper planning, etc. But all of these elements fade in comparison with the importance of providing powerful customer service.
Although the traditional customer service may come as in-person interactions, the self-service systems are the recent fad. The reason? Self-service systems are more personalized for the users, and these systems exhibit the same level of intelligence as we humans do.